May 13, 2025
Renewals Specialist
About Your Role
Reporting to the Manager of Renewals, the Renewals Specialist is responsible for working with clients as their mortgage matures and identifying needs, negotiating rates, and recommending solutions. The incumbent will follow up with clients for signed renewal agreement and supporting documents, and routinely interact with borrowers, brokers, and other staff members from a variety of departments.
We’re looking for a team member who can work independently with borrowers and staff and become their single source of information upon maturity. Accuracy and meeting deadlines are critical to avoid confusion and lack of clarity for borrowers and other Magenta team members.
What you’ll work on:
- Proactively develop, strengthen, and maintain relationship with borrowers and brokers.
- Handle an array of customer inquiries at all stages of the file.
- Work with brokers to understand customer’s needs and to reach a common goal.
- Review inefficiencies on an ongoing basis while making recommendations to management.
- Achieve all specified departmental and individual performance goals and objectives regarding various renewal types.
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